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Job Description

Location HRBR Layout

Skills- Lead Generation Knowledge, Email Ethic, Marketing Knowledge

Shift Timings Night Shift (5 days working)

Week off- Sat and Sun

Salary- 1.8LPA 3.0LPA

Job Description

Type:Outbound

Shifts:Between 09:30 to 08 PM

Salary :15052 CTC (12,407 net)

Work offSix days working (Sunday week off / One Sunday working)

Minimum age:19year to 27 Year

Qualification:HSC/Diploma/Graduate

Com Skills:Candidate with good communication Skills + Two South Indian Languages

Job Description

A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send e-mails/Chatspertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.

1. Revert on emails written by Customer on a variety of different issues

2. Update and processes information accurately into the system(s)

3. Resolve Customer problems in a timely manner

4. Take Ownership & Deliver on Customer commitments

5. Liaise with others within the process in the event a customer query cannot be resolved at first point of contact

6. Clear Communication - during all conversations with Customers , uses simple English that delivers information and solutions in a easy manner

7. Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and consideration.

8. Ability to solve problems – look for solutions aligned to Customer’s perspective and deliver on all commitments

9. Teamwork – consistently work together, trust in each other, engage in constructive conversations for the good of the group

Required Skills

1. Good written English

2. Computer literate e.g. Outlook, Word, Internet Explorer

3. Professional & Courteous in mannerisms

4. Good comprehension skills

5. Ability to liaise with customers at all levels

6. Ability to handle and resolve complex customer calls

7. Typing Skills: Process Specific Cut-off’s

8. Age: 18 +years of age

9.Education / Qualifications: Graduate / Fresher / Undergraduate

10.With 6 months of any experience where necessary

11.Travel boundary limits : Candidate should be residing within the local transport limits

Job Overview:

These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company’s revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant job stressors. However, they employ stress management and coping skills in their daily activities.

Key Performance Indicators:

1. Ability to manage multiple priorities by being well-organized and having strong time management skills.

2.Mentoring, motivating skills, Problem solving skills.

3.Strong organizational, planning and analytical skills.

4.Awareness on Banking and Bank's products e.g. interest rates, renewal periods etc.

5. Initiates and administers the rewards and recognition program for the team. Ensure SLAs according to project specifications are met

6.Responsible for outstanding customer service. Answers queries and provide resolutions in the most polite and appropriate manner

7. Adherence to the client prescribed format for query resolution

8.Adherence to process requirements, security norms and metrics

9. Adherence to shift schedule team meetings and training requirements

10.Invest in self and add to skill sets

BUSINESS FORESIGHT DRIVING EXCELLENCE FOSTERING PARTNERSHIPS WITH CLIENTS INFLUENCING OTHERSLEADING TEAMSMANAGING TRANSFORMATIONWORKING ACROSS BOUNDARIES

Qualifications

• Education: Minimum Qualification – HSC/Diploma or Any Graduation

• Job Related Experience: Fresher / 6 Months or Minimum 1 year of relevant experience in a Contact Centre, or in direct selling/ telemarketing in the service industry would be given preference

• Willing to work in any shift.

• Able to speak, read and write in Hindi and English, and if required other regional languages

Qualification & Experience - Desirable:

• Banking knowledge

• Proficiency in local language is desirable

• Proficiency in MS Office (Excel & Word)

• Complete hands on with the products and processes

• Advanced MS Office is desirable

• Effective problem-solving skills

Job Description

•Assist the company in acquiring new customers

•Cross sell and up-sell to existing customers

• Support the customer in the stock and commodity markets

•Maintaining a cordial relationship with customer

Skills Required

•Strong communication in Hindi and English.

•Creative talents

•In-depth knowledge of the industry and its current events

•The ability to handle pressure and meet targets

•Attention to detail

Pros of Starting a Career with us

•Professional level training & Good exposure to the Stock Market & Commodity Market.

•Young and vibrant work environment

•Energy and fun during work

•Regular training for skill enhancement

•Contests, Trips, Prizes and Awards

•More Outreach in Less Time

•Best in industry incentives

Education:-MBA/PGDM(Finance)

Job location :-Bangalore

No work from home.

Job Description

The analyst will login to the client application and check if there is a valid Mortgage document available. (If no document/old document is available, then the team will go ahead and call the agency to provide all details required. This will usually include the Premium amount, the mortgage terms covered in the clause and the Client’s loan number with the correct borrower’s name and property address.

1.Check and update mortgage related information’s

2.Availability of required documents

Qualifications

1.Basic Knowledge of Loan Origination Cycle

2. Basic knowledge of different types of mortgage and its functioning, documents involved in Loan origination

3. Basic knowledge of Federal laws, necessity of RESPA and various laws in different parts of US related to mortgage

4. Good communication skills (Written and Verbal) are required to understand and update comments and communicate with various stake holders.

5. Strong Customer Service Skills, Detail Oriented with good analytical skills and have the ability to make decisions based on the situation.

6. Should be able to effectively use a computer and have working knowledge of MS Word, MS Excel and PowerPoint

7. Age: 18 +years of age

8. Age: 18 +years of age

9.Education Qualifications: HSC Mandatory / Any graduation

10.Willingness to work in Night Shifts

11.Willingness to work on weekends based on Client requirement.